Return policy
Return Policy for Etra Products
At Etra Organics, we strive to provide our customers with high-quality DMSO and MSM products. However, we understand that there may be situations where a return is necessary. We want to make the return process as smooth as possible, so please review our return policy below:
1. Return Eligibility
- You may return the products within 14 days of purchase.
- To be eligible for a return, the product must be in its original, unopened packaging, and in the same condition in which you received it.
- Used or opened products are not eligible for return due to safety and hygiene concerns.
2. How to Initiate a Return
- Contact our customer service team at info@staging.etraorganics.co.uk to request a return authorization. Please provide your order number and a brief explanation of the reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorization (RA) number.
3. Return Shipping
- The customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.
- Please include the RA number on the return package to expedite the processing of your return.
4. Refund Process
- Once we receive the returned product and verify its eligibility, we will process the refund within 5-7 business days.
- The refund will be issued to the original payment method used for the purchase.
5. Damaged or Incorrect Products
- If you receive a damaged or incorrect DMSO product, please contact our customer service team at info@staging.etraorganics.co.uk within 7 days of receiving the product. We will provide instructions for a return or replacement at no additional cost.
6. Questions and Support
- If you have any questions or need support with your return, please don’t hesitate to contact our customer service team at info@staging.etraorganics.co.uk within 7 days of receiving the product. We will provide instructions for a return or replacement at no additional cost.
Please note that this return policy is subject to change, and the terms and conditions in effect at the time of purchase will apply to your return. We aim to make your shopping experience with us as satisfactory as possible, and we appreciate your business.
Etra Organics reserves the right to update or modify this return policy at any time. Please check our website or contact our customer service for the most current information.